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This week’s episode of our additional roles focused series of podcasts features Alliance for Better Care’s multi-talented Chantelle Martin, an Occupational Therapist by background, who made the jump into social prescribing – and back again! Chantelle’s talks to Ben about her experiences of both worlds, her personal journey within general practice, and why she is now a passionate advocate and supporter of a hybrid approach to embedding the additional roles. So much so, that she has is pioneering and leading a joint social prescribing and occupational therapy service in her local area to enhance and complement what is already on offer to practices and patients.

Introduction (0:46)

All about Chantelle (0:59)

Jumping from occupational therapy into social prescribing (1:47)

Haywards Heath PCN (2:55)

Starting out as the PCN’s first social prescribing link worker (3:31)

Network versus practice (4:11)

The social prescribing role (4:29)

Referral criteria and pathways (5:45)

Moving back to occupational therapy and the birth of a joint service (6:25)

How can social prescribing link workers and OTs work in partnership? (7:36)

Support, supervision, and caseload management (9:04)

A sense of belonging and influence (10:10)

Chantelle’s support network (12:25)

The occupational therapy service (13:08)

Expanding the social prescribing team (14:21)

Are the additional roles attractive enough for potential applicants? (15:15)

Meeting social prescribing referral targets (16:13)

Lessons learned (17:46)

Working as holistic teams, rather than as separate services (19:12)

Recommended resources (20:17)

There are still a couple of places up for grabs on each of the courses Ben is jointly running in September:

For clinical directors looking for some ongoing, structured support, the PCN Clinical Director Mastermind Programme is still open for applications. Click here if you’d like to find out more.

Information about the New to General Practice Partnership Training Programme, for those new to partnership or considering going into partnership, can be found here.

If you’d like to discuss any aspect of the courses which are currently on offer further, please contact Ben at ben@ockham.healthcare

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Our Additional Roles podcast series continues and this week we focus on Streatham PCN’s innovative approach to the introduction of Care Coordinators into their network. Streatham PCN Clinical Director Emma Rowley-Conwy joins Ben to give us an insight into their journey; from their initial considerations of how to use the funding once they knew it would be made available, the roles they decided to start with, why they felt the development and promotion of existing practice support staff was the way to go when establishing a care coordination team and crucially, the positive impact they are seeing on patients, practices and network staff across the board.

Introduction (0:44)

Streatham PCN setup (0:55)

Streatham’s initial approach to the additional roles scheme (1:10)

Practice involvement in development of the Pharmacy roles (2:18)

Expansion from Pharmacists to Care Coordinators (3:09)

Early considerations of how best to use the Care Coordinators (4:41)

Numbers of Care Coordinators in post right now (5:59)

Development of the Care Coordinator roles across the network (6:07)

How are caseloads and referrals managed in practice? (9:13)

Tackling the problem of variation across practices (10:29)

Recruitment process (11:35)

Building the roles and the confidence of the team and establishing consistency (11:50)

Monitoring the impact (13:03)

How are the practices feeling the benefits? (13:30)

Taking the next step (14:58)

Where the additional roles may fit when the new PCN specs are published (16:24)

Lessons learned (16:46)

Support networks (17:59)

There are still a couple of places up for grabs on each of the courses Ben is jointly running in September:

For clinical directors looking for some ongoing, structured support, the PCN Clinical Director Mastermind Programme is still open for applications. Click here if you’d like to find out more.

Information about the New to General Practice Partnership Training Programme, for those new to partnership or considering going into partnership, can be found here.

If you’d like to discuss any aspect of the courses which are currently on offer further, please contact Ben at ben@ockham.healthcare

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Email | RSS

Following on from our recent episode about the difference Health and Wellbeing Coaches can make in supporting patients with a non-medical approach (and continuing with our podcast series following the progression of those working within the additional roles), we introduce you to Newcastle GP Services’ and the north east’s original Health and Wellbeing Coach Frazer Solomon. With a long history of related care within the private sector, Frazer explains why his services are the perfect fit in primary care and how, despite his newness to public health, he has already been able to transform the lives of the patients he treats.

Introduction (0:46)

What is a Health and Wellbeing Coach? (0:57)

Linking with the wider team (1:58)

Shaping the role (2:24)

Patient support groups (3:52)

Expansion of Frazer’s remit (4:47)

Team working (6:05)

Referral pathway (6:45)

PCN construct (7:48)

A disparity in practice referral numbers (8:06)

The importance of promotion and exposure of the role (9:17)

Work base (10:19)

Positive feedback and results (11:02)

What’s the most rewarding part of the job? (12:08)

Caseload numbers and patient management (12:57)

Support networks (13:33)

Establishment of a health and wellbeing team (14:16)

Service development (15:17)

The key components of a Health and Wellbeing person spec. (16:30)

Supporting Health and Wellbeing Coaches to succeed (17:30)

Another reminder that If you are interested in joining the PCN Clinical Director mastermind group programme which Rachel Morris and Ben have setup, or have any questions, please email ben@ockham.healthcare or rachel@shapestoolkit.com – or please check out our dedicated page here.