20
jun
0

Podcast – Practice Index – #PMpower

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Just six short months ago, a super group of determined Practice Managers set out on a mission to ensure that those in management roles within general practice could and would have their voices heard – and to recognise the invaluable contribution these same roles make in keeping practices and networks running every day. Borne out of collective frustration and dismay at the lack of support – and the numbers of highly experienced managers leaving the sector, a not for profit, professional body representing practice managers and those in management roles, the Institute of General Practice Management (IGPM), was founded. In this month’s joint Practice Index and Ockham podcast, we pick up the conversation where we left off in November 2020, and hear from the four formidable founders of the institute about the great strides (and indeed, waves) they have been making since joining forces; from hard-hitting campaigns, recruitment of regional IGPM champions, a proposed accreditation process and the impact of the IGPM so far.

Introductions (0:36)

How has the IGPM taken off? (1:02)

Who is on board? (2:57)

Finding the time to nurture and grow the IGPM (4:46)

Professional recognition (5:16)

Support from the LMCs (6:30)

IGPM membership (8:34)

Is the formation of an accreditation process the main goal of the IGPM? (9:31)

Does professional accreditation confine practice management to a particular role? (10:40)

New to partnership scheme (12:38)

‘If I die, it’ll be your fault” (13:05)

Campaign launch (15:15)

Kay gives a key example of why the campaign is much needed (16:10)

What next for the IGPM? (17:14)

Finding out more (18:43)

 

For more information and to sign up to become a member of the IGPM, please find the website here

Practice Index’s website can be found here

For all enquiries, please contact James Dillon here

13
jun
0

Podcast – Lisa Barnes – Making a difference as a Health and Wellbeing Coach

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It’s the third in our series of podcasts covering the experiences of those working in the new Primary Care additional roles. This week’s episode features Lisa Barnes, a Health and Wellbeing Coach based within SEOxHA PCN, Oxfordshire. Appointed in September 2020, Lisa is very possibly one of the most experienced health coaches in Primary Care so we invited her to the Ockham couch to talk us through her experiences so far; what exactly a health coach can offer in terms of services, who is most likely to benefit, why linking with community support hubs is key, how health and wellbeing coaches can relieve some of the burden on the medical teams and most importantly, how they can have a positive impact on their patients both directly and indirectly.

Introduction (0:29)

Lisa’s journey to becoming a health and wellbeing coach (0:42)

PCN makeup (1:33)

What is a health coach? (1:57)

Patient demographic (3:11)

Appointment structure (4:27)

The impact a health and wellbeing coach can make (6:22)

Support for GPs (8:17)

Developing the service (9:34)

Where does Lisa’s role fit within the network team? (11:04)

Population health management programme (13:06)

Has there been any internal resistance to Lisa’s appointment? (14:09)

Advice for others thinking of applying to be or starting out as a health and wellbeing coach (15:08)

Advice for GPs, practices and networks considering the appointment of a health and wellbeing coach (16:26)

Why community resources and support matter (17:44)

Getting in touch (18:45)

If you’re inspired to appoint or be appointed as a Health and Wellbeing Coach, you can reach Lisa here

If you have an ARRS success story and / or you are working within one of the additional roles and have a story to share, we would love to feature you on the podcast! Do email Ben at ben@ockham.healthcare or get in touch via Twitter

6
jun
0

Podcast – East Merton PCN – Nurturing new roles

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In the second of our series of podcasts covering the experiences of those working in the new Primary Care additional roles, we meet the team from East Merton PCN. GPs Dr Annie Murphy and Dr Mohan Sekeram, talk to Ben about their approach to the employment of the new roles and how they have empowered and enabled their new team members to better support the needs of the patient population, whilst relieving pressure on existing practice staff. They are also joined by Health and Wellbeing Coach Caroline Haines and Paramedic Patricia Murphy who share their experiences of their respective roles so far. How they fit in alongside existing staff across practices and the wider network, how easily they have found the transition into primary care and most importantly, the impact and where they are seeing benefits when it comes to improving health outcomes for their patients.

Introductions (0:35)

East Merton PCN demographic and their approach to the recruitment of new roles (0:57)

Why population health management is key (3:12)

Integrating the roles at practice level (4:46)

Caroline tells us what attracted her to health and wellbeing coaching (6:34)

Caroline’s previous experiences and coming into Primary Care as a ‘newbie’ (7:13)

Where does Caroline feel she fits (practice versus PCN)? (8:03)

How the health and wellbeing coaching referral pathway works in practice (8:18)

Positive patient feedback (9:14)

Educating existing staff on health and wellbeing coaching (10:58)

Introducing Patricia, East Merton PCN paramedic 12:05)

Paramedic referral management (12:53)

Linking with other new roles (13:17)

Impact of additional roles on practice, network, and patients (13:55)

Support with overall workload (15:25)

Relieving pressure on GPs (16:23)

Planning for the future (18:15)

Measuring outcomes and patient outreach work (19:22)

Advice to others on embedding additional roles and getting the best from your new workforce (20:46)

 

If you have an ARRS success story and / or you are working within one of the additional roles and have a story to share, we’d love to feature you on the podcast! Do email Ben at ben@ockham.healthcare or get in touch via Twitter

30
may
0

Podcast – THC Primary Care – The Impact & Investment Fund Webinar

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It’s a podcast with a difference this week! Ben joins forces with Tara Humphrey of THC Primary Care to share the highlights of their recent webinar focusing on the Impact and Investment Fund, introduced very recently as part of the GP and Primary Care Network Contract Settlement. Within the session, Ben and Tara attempt to unpick what the funding means in practice, what value it can add and where the pitfalls may lie alongside how to incorporate the funding into existing financial models and PCN plans, and where the IIF fits within the wider primary care framework. Are the additional monies going to be of benefit or is it simply another burden to manage at a time when general practice is already stretched to the limit?

Welcome and intro from Tara (0:27)

Why a webinar on the impact and investment fund? (0:48)

Hello from Ben (1:55)

Lessons learned from round 1 (1:37)

Network versus practice approach (3:59)

Leveraging social prescribing referrals and the contribution of the ARRS teams (5:52)

Advice to managers and clinical leaders on leading the IIF approach (6:55)

Can the IIF play a useful part in realising the network vision? (9:37)

Ben’s initial thoughts on the updated guidance (10:28)

Opting out (11:14)

Summing up the session so far (12:54)

How might ICSs influence the IIF? (13:54)

The importance of robust financial planning (15:43)

What can the IIF achieve within the 5-year GP contract settlement period? (16:34)

Balancing workforce issues alongside workload pressures (18:00)

Budgeting for moving QOF targets (19:08)

Good, better, and best financial modelling (20:18)

Conclusions (21:46)

 

To connect with Tara and to access all the resources available on offer from THC Primary Care check out:

THC Primary Care’s wealth of information on PCN Managers starts here

Listen to The Business of Healthcare Podcast to get the latest insights into business and management behind the scenes in primary care.

Follow Tara on Twitter and on Linkedin

23
may
0

Podcast – Practice Index – Reacting to “that” NHSE letter…

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After the accompaniment of “that” letter from NHS England alongside the most recent Standard Operating Procedure, general practice has reacted. Anger, frustration, sadness, shock, and depression are all words permeating through the primary care world at the moment. With workload and demand at an all-time high and staffing numbers stagnating or in decline across many areas, and a (so far, highly successful) vaccination programme to deliver, the general feeling is that this is a slap in the face from central government and the mainstream media alike. There has also been a direct (and much darker) impact on the ground with cases of abuse from patients directed at staff on the rise. Against this depressing backdrop, our joint Practice Index, Practice Manager panel return and are joined by GP and Clinical Director Dr Hussain Gandhi, to reflect on the detail of the letter, the implications of it, the impact on digital evolution in primary care, workload, capacity, patient education and most importantly, how we move forward from here.

Introductions (0:45)

Nicola’s reaction the letter (1:19)

From Robyn’s perspective (2:02)

Gandhi’s view (2:46)

Why was the letter issued? (3:53)

Long term issues with access (4:49)

Diverting attention from the bigger, more long-term challenges (5:38)

The impact on staffing capacity (and turnover) (5:56)

Crunching the staffing numbers (6:36)

Effect on Whole Time Equivalents (WTE) and clinical sessions (7:29)

Can the additional roles make a positive difference? (8:36)

Patient education is key (9:29)

Digital evolution (10:13)

Signposting patients to the most appropriate care provider (11:20)

What happens now re. remote consultations? (12:35)

Online consultations; help or hindrance when considering total demand (14:29)

Balancing telephone, online and face to face consults (16:20)

Why is demand at an all-time high? (17:16)

Patient appreciation and understanding (19:19)

The impact of the NHSE letter for practices on the ground (19:57)

How do we respond? (22:12)

The Institute of General Practice Management (IGPM) view (22:45)

Final thoughts from Gandhi (23:26)

The IGPM are currently running a campaign to raise awareness of the abuse suffered by general practice staff right now. View and promote here: (short clip) and (long clip)

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