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2
dec
0

Podcast – Innovation in General Practice: Lessons from a duty system overhaul

Posted by Ben GowlandPodcastNo Comments
http://traffic.libsyn.com/ockham/Triage_Service_SSS_edit_PB1.mp3

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Joining Ben this week is Dr Paul Bennett, a GP Partner in Portchester, who describes the revolutionary new approach to managing the duty system within his practice; how it works, how the system has been implemented, the impact on managing demand and most importantly, the benefits felt by both staff and patients alike.

Show Notes

Welcome and introduction (0:38)

What triggered the changes? (0:57)

Could a triage system work? What was the appetite for change? (1:26)

Kick-off and implementation (2:34)

The role of the Healthcare Support Worker (3:10)

GP involvement and “stress-testing” the new system (4:30)

How is the new working day structured? (5:24)

Room setup and crunching the (patient) numbers (6:07)

What’s happening right now? The positive effects (7:25)

More decisions + more patients = reduced fatigue? (8:19)

Perceived drawbacks versus positive reality (9:46)

Impact, experiences & training for Healthcare Support Workers (11:14)

Patient feedback (12:30)

Where does they go from here? Plans for the future (14:23)

What does the rota look like? (15:05)

Could the system work at PCN level? (16:00)

Getting in touch (18:04)

The importance of shared experiences and learning (18:48)

Paul is contactable at: paul.bennett5@nhs.net


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New Models of Care
Ben Gowland

About Ben Gowland

Ben Gowland Ben is Director of Ockham Healthcare, and a former NHS CCG Chief Executive

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Subscribe Today

Subscribe today to receive our weekly newsletter giving details of each episode of the General Practice Podcast as it is published plus our weekly blog and useful links for anyone interested in general practice innovation. You’ll also receive a free copy of “Ten Steps for Establishing a Powerful Voice for General Practice”. Simply enter your email address and tick the box.

CONTACT INFO

Telephone: 07956 348654
E-mail: ben@ockham.healthcare

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