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Our Additional Roles podcast series continues and this week we focus on Streatham PCN’s innovative approach to the introduction of Care Coordinators into their network. Streatham PCN Clinical Director Emma Rowley-Conwy joins Ben to give us an insight into their journey; from their initial considerations of how to use the funding once they knew it would be made available, the roles they decided to start with, why they felt the development and promotion of existing practice support staff was the way to go when establishing a care coordination team and crucially, the positive impact they are seeing on patients, practices and network staff across the board.

Introduction (0:44)

Streatham PCN setup (0:55)

Streatham’s initial approach to the additional roles scheme (1:10)

Practice involvement in development of the Pharmacy roles (2:18)

Expansion from Pharmacists to Care Coordinators (3:09)

Early considerations of how best to use the Care Coordinators (4:41)

Numbers of Care Coordinators in post right now (5:59)

Development of the Care Coordinator roles across the network (6:07)

How are caseloads and referrals managed in practice? (9:13)

Tackling the problem of variation across practices (10:29)

Recruitment process (11:35)

Building the roles and the confidence of the team and establishing consistency (11:50)

Monitoring the impact (13:03)

How are the practices feeling the benefits? (13:30)

Taking the next step (14:58)

Where the additional roles may fit when the new PCN specs are published (16:24)

Lessons learned (16:46)

Support networks (17:59)

There are still a couple of places up for grabs on each of the courses Ben is jointly running in September:

For clinical directors looking for some ongoing, structured support, the PCN Clinical Director Mastermind Programme is still open for applications. Click here if you’d like to find out more.

Information about the New to General Practice Partnership Training Programme, for those new to partnership or considering going into partnership, can be found here.

If you’d like to discuss any aspect of the courses which are currently on offer further, please contact Ben at ben@ockham.healthcare