• Home
  • Who We Are
    • Our mission
  • Our Services
  • Blog
    • Blog Index
  • Podcast
    • Podcast Index
  • Resources
    • PCN Plus
    • NEW TO GENERAL PRACTICE PARTNERSHIP TRAINING PROGRAMME
    • Book
    • TV documentary
  • Sale
  • Contact Us

No products in the basket.

  • Home
  • Who We Are
    • Our mission
  • Our Services
  • Blog
    • Blog Index
  • Podcast
    • Podcast Index
  • Resources
    • PCN Plus
    • NEW TO GENERAL PRACTICE PARTNERSHIP TRAINING PROGRAMME
    • Book
    • TV documentary
  • Sale
  • Contact Us

27
feb
0

Podcast – Practice Index – Triage

Posted by Ben GowlandPodcastNo Comments
https://traffic.libsyn.com/secure/ockham/PI_NEW_270223.mp3

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Email | RSS

 This week, Ben is joined by Jo Wadey, Practice Business Manager at St Lawrence Surgery and Dr David Stokes, a GP partner at the same surgery and Clinical Director for Central Worthing PCN. They discuss their new triage system which has recently been put into effect at the surgery. They talk through how the new system has been implemented and how it has impacted the surgery, the GPs and the patients. Jo and David share their results and what advice they have for other surgeries thinking of following the same triage system.

Introduction (0:36)

How things were before the new ‘triage’ system (1:41)

What’s the first point of contact for the patients? (3:54)

Is this done in real time? (5:09)

Training of the Patient Services Team (5:37)

The journey of the new triage system.. (6:52)

How was implementing this change? (9:53)

How did you deal with the changes? (14:29)

What results have you seen so far? (16:41)

Impacts on GP workload? (19:19)

ARS staff… (21:04)

Any advice? (212:01)

To contact Jo, please use jowadey@nhs.net

For all enquiries about the Ockham podcast, please contact Ben Gowland here.


Subscribe Today

Subscribe today to receive our weekly newsletter giving details of each episode of the General Practice Podcast as it is published plus our weekly blog and useful links for anyone interested in general practice innovation.  You’ll also receive a free copy of “Ten Steps for Establishing a Powerful Voice for General Practice”. Simply enter your email address and tick the box.

New ways of working Perspectives and Latest Thinking Technology and Other Innovations
Ben Gowland

About Ben Gowland

Ben Gowland Ben is Director of Ockham Healthcare, and a former NHS CCG Chief Executive

No Comments

Leave a Reply Cancel Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

Subscribe Today

Subscribe today to receive our weekly newsletter giving details of each episode of the General Practice Podcast as it is published plus our weekly blog and useful links for anyone interested in general practice innovation. You’ll also receive a free copy of “How to Establish GP Influence Within an ICS”.

Subscribe Today

Subscribe to Podcast

Apple PodcastsGoogle PodcastsAndroidby EmailRSS
Amazon Podcasts the general practice podcast

CONTACT INFO

Telephone: 07956 348654
E-mail: ben@ockham.healthcare

Recent Posts

  • Holding Practices in a PCN to Account
  • Podcast – Practice Index – Managing change
  • More Changes to the NHS Pension!

Follow Us

Cookie Policy

website acceptable use policy

terms of website use

privacy Policy

Latest Tweets

This week’s podcast is essential listening for anyone enrolled in the NHS pension scheme. Expert Paul Gordon takes… https://t.co/4BF4RrfyYm

about 3 weeks ago

It's @BenXGowland's first ever solo, "bite size" podcast episode today and it's a goodie....offering insight and ap… https://t.co/trYbU4fd3L

about 8 months ago
© Copyright 2016 - 2019 by Ockham Healthcare. All Rights Reserved.
Contact Us
This site uses cookies. By continuing to use this website, you agree to our cookie policyAccept Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT