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22
may
0

Podcast – Lisa Drake & Trish Hawitt-Palmer – The Digital Journey Planner

Posted by Ben GowlandPodcastNo Comments
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Today Ben is joined by Trish Hawitt-Palmer, Practice Manager at Acorns Surgery in Huntington and Lisa Drake, director of quality services and improvement at Redmore Health. They discuss ‘the digital journey planner’. This is a place for general practice staff to complete a self-assessment that is intended to help practices understand all of the elements required to deliver high quality, safe online services in the most effective way. The planner includes a number of modules, each describing the benefits of working this way and starts with a checklist of questions as an assessment. Lisa shares how she started using the digital journey planner and what her experience with it has been so far. They talk; examples, costs, their advice and how to find the digital journey planner.

Introduction (0:09)

The digital journey planner.. (1:02)

Is it nationally available? (3:24)

Does it link to the new GP access recovery plan? (4:22)

Hand holding examples.. (6:00)

How does the Digital Journey Planner work? (7:14)

How Trish started using the Digital Journey Planner.. (8:16)

Trish’s experience so far.. (9:03)

Implementing the Digital Journey Planner (10:15)

Experience with online consultations & cloud telephony.. (12:06)

Does the Digital Journey Planner work at a PCN level? (14:22)

Digital & transformation leads.. (16:19)

Outputs of the Digital Journey Planner (17:49)

Words of advice.. (18:20)

How to access the Digital Journey Planner… (20:46)

Free tools.. (22:42)

How to find the Digital Journey Planner & contact Lisa.. (23:18)

How the Digital Journey Planner can help the Digital & Transformation Lead (9th May 2023-Meeting Recording)

Digital and Transformation Leads – Using the Digital Journey Planner (PDF)

To create an account for the digital journey planner, email hello@redmoorhealth.co.uk or lisa@redmoorhealth.co.uk. Just mention Ockham in the subject of the email.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.


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Ben Gowland

About Ben Gowland

Ben Gowland Ben is Director of Ockham Healthcare, and a former NHS CCG Chief Executive

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